Support
For help, questions, bug reports, or license inquiries, contact us directly by email:
Direct Support Email
support@mediamango.adidusi.com
When contacting support about an issue, please mention your operating system (macOS or Windows), app version, and details of what occurred.
MediaMango AI Playbook
Need immediate step-by-step guidance? You can use the official MediaMango AI Playbook (SmartMango) with your favorite AI chatbot (ChatGPT, Claude, Gemini, or local models) while your media files stay completely private on your computer.
Self-Service AI Assistance
Download the SmartMango Playbook PDF to instruct any AI assistant on MediaMango workflows.
Attach the playbook PDF to any AI chat to get contextual explanations of feature locations, safety prompts, and custom workflow recommendations without uploading any photos or files.
Quick Fixes
-
01
System Cleaner skips protected macOS caches · Enable MediaMango in System Settings → Privacy & Security → Full Disk Access.
-
02
iPhone not detected on Windows · Install Apple Devices from the Microsoft Store, unlock your iPhone, and tap Trust This Computer.
-
03
Checkout says "Open checkout from MediaMango" · Open MediaMango on your computer and click Upgrade to start a new checkout session, then click "I've paid" in the app after payment.